Becoming a New Patient
Once accepted by the Practice for a new patient appointment, new patients must complete required forms prior to their appointment. These forms are available electronically and will be emailed/texted to you prior to your appointment or provided to you at check-in for. Carolina Ear, Nose & Throat reserves the right to refuse acceptance of a new patient for operational, clinical, medical or financial reasons. Carolina Ear, Nose & Throat reserves the right to require ownership of a credit card and completion of a credit card authorization form as a condition for acceptance of a new patient. Please note that in the unfortunate event a patient must be discharged from the care of a Carolina Ear, Nose & Throat provider, the patient is discharged from the entire practice and will be unable to receive medical care from any other Carolina Ear, Nose & Throat provider.
Making an Appointment
Patients are seen on a scheduled basis. You may make an appointment through our website, your patient portal, or by calling our office during regular office hours. Follow-up appointments also may be made with you during the check-out process following your completed appointment.
- New and established patients will be scheduled as soon as possible based on the availability of appointment openings.
- Same-day appointment requests will be accepted on approval of the physician based on health condition, patient volume and patient status with the Practice.
- Walk-in patients will be seen only in cases of extreme emergency.
Arrival for Appointments
Patients are requested to arrive at least 15 minutes prior to their scheduled appointment time. This will allow time for completion and review of new patient forms and verification of your personal or insurance information as needed. Deposits, co-pays, coinsurance or outstanding payments due will need to be paid prior to seeing the provider. Due to our commitment to providing each patient with the care and attention they deserve, in the event you do not arrive in time to complete the check-in process by your scheduled appointment time, your physician reserves the right to reschedule your appointment to another time and/or day. Despite scheduled appointment times, your physician may be delayed in order to provide necessary care to a prior patient, or to address the needs of a hospitalized patient. We know that you would want the same attention to your medical care and thank you for your understanding should your appointment be delayed. We understand that your time is valuable and will make every effort to keep you informed. Audio/video recording of appointments is prohibited by patients, family members and staff.
Cancellation of an Appointment
Please give at least a 24-hour notice if you will not be able to keep your appointment for any reason. This makes it possible for another patient to be seen in your place. Carolina Ear, Nose & Throat reserves the right to charge patients $30.00 for “no show” appointments. If you miss three appointments in a calendar year, you will be discharged from the practice for noncompliance.
Patient Financial Policy
Payment of all current and outstanding patient balances is expected at time of service, and we are required by your insurance plan to collect them. This includes co-pays, co-insurance, deductibles and previous outstanding balances. At minimum, co-pays and any outstanding balance will need to be paid prior to seeing your physician. Estimated co-insurance and deductible amounts may be collected at time of check-in and must be paid at checkout to the extent they can be determined at that time. If you are unable to make required payments at time of service, your physician reserves the right to reschedule your appointment. You will be directed to a patient accounts representative so that payment arrangements can be made. Repeated failure to make required payments will result in discharge from the Practice.
- Our practice follows all required insurance company rules. If we participate with your plan and you are eligible for benefits, we will file your charges with your insurance company.
- Your insurance company requires we collect all patient payment responsibilities. Therefore, you will be expected to pay your co-payment, co-insurance and/or deductible amounts at the time services are rendered or your appointment may be rescheduled. Additionally, patients will be responsible for noncovered services the patient approves.
- In the event a lab, test or procedure is done, we will estimate your payment responsibility. You may be asked to pay your estimated payment at the time of your visit. Once your insurance has paid, you will be billed or refunded any difference between what you paid and the amount due after the insurance payment.
- If your insurance plan requires a referral or treatment authorization, it is ultimately your responsibility to ensure that the proper referral has been obtained. Any treatment without the necessary referral may result in a denial of payment by the insurance company, making payment for all charges your responsibility.
UN-INSUREDIf you do not have medical insurance, you will be responsible for a deposit payment of $300 plus any previous outstanding balance. If you cannot make this payment, your visit may be rescheduled. We offer a 35 percent discount for payment made in full at time of service at check-out.
MEDICARE •We are a participating provider with Medicare. As an added service, if you have coverage secondary to Medicare, we file that for you as well. Your co-insurance and deductible amounts will be due at time of service or your appointment may be rescheduled.
MEDICAID •We are a participating provider with North Carolina Medicaid; however, you must have your current card with you at time of service. Your card must have remaining visits to be valid. Please note that we do not accept managed care/HMO Medicaid without proper authorization.
WORKERS’ COMPENSATION •We will file your workers’ compensation claim if we have authorization for the services. If there is no authorization on file, payment is due when services are rendered.
OVERDUE ACCOUNTS • If you need ongoing medical care, we expect payment on your old balance as well as payment in full for new charges at the time of service. Unresolved patient account balances will be turned over to a professional collection agency due to nonpayment and you will be discharged from the practice.