It is the policy of Carolina Ear, Nose and Throat Sinus & Allergy Center to monitor and manage appointment no shows, late cancellations, and late appointments. The practice endeavors to provide excellent and timely care to each patient. If it is necessary to cancel an appointment, patients are required to call and speak with a practice representative or leave a message at least 24 hours prior to their appointment time. Appropriate notification allows the practice to better utilize appointments for other patients in need of medical care.
No Show Policy:
A “No Show” shall mean any patient who fails to arrive for any scheduled appointment. Patients will be charged a fee of $50.00 for no-show appointments, including regular office visit (excluding allergy shots), and a fee of $100.00 for no show appointments for Special Testing: Special testing includes the following test and procedures:
- ABR/FNHS
- Comprehensive Allergy Test
- Comprehensive Allergy Test w/ FENO
- ENG
- ENG/ECOG
- Manometry
- Ph Probe
- Thyroid Ultrasound
- CT
- Tinnitus Eval
- SLP
Patients who no-show for three appointments in a calendar year will be discharged from the practice.
Same Day Cancellation Policy:
A “Same Day” Cancellation Policy shall mean any patient who cancels an appointment less than 24 hours before their scheduled appointment. Patients will be charged a fee of $50.00 for cancelling without the appropriate notice. This fee will be collected before the appointment is rescheduled.
Late Arrival Policy:
A “Late Arrival” shall mean any patient who arrives at the clinic 15 minutes or more after the scheduled appointment time. Patients who are a “Late Arrival” to the clinic will have their scheduled healthcare professional for that visit determine the most appropriate course of action based on the patient’s individual clinical needs and the available practice resources.